Why Practices Need Digital Patient Engagement Solutions in 2020
Digital patient engagement solutions are helping providers everywhere achieve record-hi...
August 20, 2020
The future of patient engagement is Artificial Intelligence or AI. While patients hold some of the responsibility for how involved they are in their care, providers play an essential role. The tools and technology your practice utilizes have a direct impact on how engaged your patients are in their care. Patients who play an active role in their medical experience tend to achieve positive results and outcomes throughout their health journey. Artificial intelligence is the future of patient engagement. It offers tools that help identify and predict patient trends, communicate more efficiently, simplifies scheduling, identifies risks, and more. Through the use of AI, providers can improve the patient experience.
Patient Engagement and Artificial Intelligence (AI)
Automated communications are essential to patient engagement. In the past, different members of your staff were responsible for all patient communications. This involved scheduling, answering questions, and more. With AI, there is an automated process that functions as an extension of your practice. Automated communication technology interacts with your patients through text and phone to help them schedule their appointments, request refill prescriptions, and learn more about your organization. This tool keeps your staff focused on patient-critical tasks and away from the phone without sacrificing the patient experience. By reducing wait-hold times or callbacks, patients get the answers they need as soon as possible. Patients feel more connected to their providers than every through accessible communication.
Identify Patient Trends
Automated AI technology helps your team identify and target trends in patient decision making. Staying one step ahead of the patient’s needs, providers are able to create a tailored healthcare experience. These trends might include how often the patient interacts, what appointments need to be made, or what routine care needs to be completed. This helps providers connect to their patients, improving patient engagement, and creating a uniquely positive experience. With AI technology, this data is automatically collected for your analysis and understanding of what patients are looking for.
Identify Patients at Risk
For patients who might not be involved as they should, AI can help. By identifying patients who need attention, providers can increase patient engagement. AI pinpoints patients who have not been contacted in a while or who have not had an appointment. This decreases the number of patients who go long periods of time between provider communications. By identifying more at-risk patients, you can increase patient engagement and lead individuals to a more positive experience.
AI improves Patient Experience
Patients are open to AI and digital technology now more than ever before. Creating an environment that fosters conveniences and communication makes it easy to increase patient engagement. Simple scheduling, tailored automated interactions, and increased accessibility help your patients stay connected. With the right tools, your practice will start to yield an increase in positive patient experiences as well as outcomes.
To learn more about Artificial Intelligence and how it can help your practice increase efficiency, patient engagement, and improve the patient experience, click here.