The introduction of Chronic Care Management in 2015 launched a common goal in the medical industry to improve the quality of life of patients battling multiple chronic conditions. This program set out to motivate providers to increase the quality of care they deliver to these patients through incentive/reimbursement programs, making it possible for providers to earn more for caring better. Implementing a quality CCM program can earn your practice up to $85,000 a year per billing provider at your organization. Below are several improvements your practice can make to optimize your Chronic Care Management program so that your patients are signing up, your staff on board, and your practice is earning more.
Chronic Care Management Strategies:
1) Spread Awareness
Your patients will not sign up for what they do not know about. Providers must take every opportunity possible to educate their patients on Chronic Care Management, the benefits of the program, and how it can lead to a higher quality of life.
Providers can spread awareness to their patients by providing reading materials, signs/information around their organization, and taking every opportunity to talk to eligible patients about the program. With care coordination, medication reconciliation, and engagement opportunities, this program is saving lives. The more your eligible patients know and understand about the program, the more likely they are to sign up.
2) Educate Your Staff
Your staff needs to be able to answer any questions your patients might have about the Chronic Care Management program. For this reason, providers need to take the time to educate their entire staff on Chronic Care Management, how their practice is using it to help patients, and how to respond to patient questions. The more prepared your staff is to answer patient inquiries and address concerns, the more likely your patients are to get involved. If a staff member does not know the answer to a question, they should know who to contact or communicate with to get the answer the patient is looking for. The more prepared your entire organization is, the smoother this transition will go.
- Get Your Team on Board
It is not enough to train your staff on how to answer questions or how the program works. Your staff needs to really understand the program, how it benefits patients, and how it benefits your practice. Take the time to get your team on board with the Chronic Care Management program. The more motivated they are to see the amazing results that a CCM program can deliver to patients, the more likely they are to work with every eligible patient to get them involved.
3) Choose a Quality Chronic Care Management Vendor
Lastly, in order to optimize your reimbursements and make sure your CCM program runs without any kinks along the road, you need to outsource CCM services to a quality vendor. A vendor of Chronic Care Management services will help your entire organization offer this important assistance to patients without stretching your team too thin, fueling burnout among your physicians. Your vendor will function as an extension of your organization, working with patients to coordinate their care, reconcile their medications, connect them to important community resources, and maximize your reimbursements along the way. With a quality vendor of Chronic Care Management services, your patients can truly reap the benefits of the program while your practice grows as a result.
To learn more about a vendor of CCM services that can help your organization deliver effective Chronic Care Management in 2020, click here.