Improve Patient Engagement and Office Productivity with a Single Unified Communications Platform
The EverHealth team had the distinct honor of presenting at the Healthcare Information ...
A digital patient check-in system can change how your practice and patients view the check-in process moving forward. 2020 has demanded a wave of digital change throughout the medical field. The pandemic put a limit on in-person interactions and the regulation of safe public environments. Social distancing signs and mask mandates are posted on the entrance to every healthcare facility in the country. As providers searched for how to promote safety and efficiency across their practice, a digital patient check-in system is one of the top options available for adoptions. This not only creates a safe environment during the pandemic, but it will continue to streamline and optimize the check-in process once it is over. Below are 6 ways that a digital patient check-in system can benefit your practice in 2020.
Benefits of Digital Patient Check-in System:
Automated Appointment Confirmation
A digital patient check-in system can help your practice optimize scheduling with tools like automated appointment confirmation. Once a patient schedules an appointment, it is no longer your team’s responsibility to track them down and confirm it. Now, your scheduling system will automatically send your patient text, email, and phone call reminders. This helps keep your staff focused on patient-critical tasks while also reducing the rate of no-shows. Providers understand the barriers no-show visits create on schedules, revenue, and patient engagement. Automated appointment confirmations reduce them to ensure your patients are always there for their visit or have plenty of time to call ahead to reschedule.
Eligibility Verification
What if your digital patient check-in system could also help you grow your revenue? In 2020, this is possible as long as you’re working with the right software vendor. Now, quality check-in software ensures your team is able to verify eligibility at the time of check-in. This ensures that services are never rendered without proper eligibility. This secures your payment and helps to grow your bottom line.
Digital Waiting Room
The waiting room has always had an impact on the patient experience. Even though this is not where your patient receives their care, a negative waiting room experience can have a huge impact on their opinion of their provider. Digital patient check-in systems can offer your patients a quality digital waiting room experience. Queue management systems help your patients wait from their car rather than in your office. This way, they are able to do things like listen to their music, make phone calls, or even work while they wait for their visit. A digital waiting room is also useful for telehealth processes so that patients can wait from home.
Social Distancing Support
Social distancing and a safe public environment are both critical steps to preventing the spread of COVID-19. Digital patient check-in systems enable your practice to easily adhere to social distancing standards and make your practice a safer place to visit. A digital patient check-in system eliminates crowded waiting rooms and improves the safety of your office.
Eliminate Repetitive Contact
The check-in process is a host for repetitive contact. Repetitive contact refers to services or objects that multiple people are touching repeatedly and are a breeding ground for bacteria and viruses. These include surfaces like door handles or counters and objects like pens. Digital patient check-in systems eliminate repetitive contact on some of these objects and surfaces so that patients are less likely to come into contact with these risks.
Alleviate Administrative Burden
This technology can also alleviate administrative burden across your organization. The software keeps track of who is in line, who has checked in, how long their wait is, and much more. It automatically notifies your patients when it is time to enter the practice for their visit and allows your team to focus on other responsibilities.
To learn more about a digital patient check-in system that can help your practice now and in the future, click here.
