How Patient-Centric Strategies Can Drive Quality Care and Positive Patient Experiences

Patient-centric strategies are increasingly important in driving positive patient experiences. In 2021, providers will continue to have two main goals. These goals include cultivating a positive consumer-focused patient experience and increasing positive clinical outcomes. Focusing on the needs, wants, values and preferences of the patient can help you accomplish both of these goals.

The Importance of the Patient Experience:

The patient experience is more important to clinical success today than in years past. Patients want to have a positive experience throughout every healthcare interaction they have. In the past, this used to mean achieving positive results only. Now, patients want to achieve a positive result as well as receive a high-quality consumer experience. From scheduling appointments to managing their payments, every point of interaction matters. The patient experience is impacted by a number of different factors, but patient-centric strategies can help improve them across the board.

Patient-Centric Strategies:


Patients care now more than ever about the cost and delivery of their care. This relationship between an individual and their healthcare experience can be equated to the consumer experience. Patients want cost-effective quality options when it comes to their care. Providers need to shift their focus on the utilization of tools that promote cost efficiency and convenience across the board.

Utilize Quality Technology

Quality technology plays a very important role in the patient experience and the delivery of quality care. The right software tools can help patients stay more engaged, help your practice grow and keep patients safe during the pandemic. Patient-centric strategies hinge on the use of quality technology like an Electronic Medical Record (EMR), telehealth and quality billing solutions.

AI Enhanced Solutions

Patient-centric strategies are starting to include the use and adoption of AI enhanced solutions. These types of tools help providers work faster and better, enabling them to focus more of their energy on their patients.

Clinical Quality

Lastly, the right combination of patient-centric strategies is helping providers drive up the clinical quality within their organization. Patients want better, faster and accurate care from their providers. Patient-centric strategies are helping providers deliver this.

The Impact of These Strategies:

Increased Engagement

By shifting the efforts of healthcare organizations to focus on patient-centric strategies, providers can increase patient engagement. Patients are more likely to stay involved with your practice if they have simple access to helpful tools, communication, billing and more. The easier and more empowering it is to remain active in their care, the more likely they are to do it. Increasing patient engagement will lead to more positive patient outcomes.

Improved Outcomes

Through the increase of patient engagement, interactions and positive patient experiences, providers can improve positive patient outcomes. Shifting our focus to have a consumer lens while utilizing tools that help providers work more effectively improves care across the entire board.

Improved Experience

Patient-centric strategies will ultimately influence an individual’s experience with your organization. The right combination of tools and technology will help your patients feel confident in your practice and confident in their health. Cultivating a positive patient experience will bring more individuals to your practice and help you grow.

To learn more about patient-centric strategies, click here.