In this month’s edition of Getting to Know iSalus, we interview one of our Medical Care Coordinators, Maria Docktor.
Maria speaks with patients enrolled in our Chronic Care Management program, HealthWatch, about their health and updates their doctor on how the patient is doing with their care plan. She is also the point of contact for several practices if issues arise with our CCM program and runs/sends reports for practices.
Read on as we get to know one of our talented team members!
Q: How long have you been with iSalus Healthcare?
I have been with iSalus for about 1.5 years. One of my favorite parts of my job is communicating with patients and establishing relationships with them. I love being able to talk to them and get to know who they are and what they love.
Q: What is your go-to productivity trick?
One thing that I like to do is remind myself that ‘X, Y, Z’ needs to get done by the end of the day or I’ll have more to do tomorrow.
Q: What is the biggest misconception people have about your position?
That running and sending reports is easy. I have to ensure that everything lines up and is accurate. I also have to ensure that I do not violate any HIPAA rules when sending reports and speaking with patients.
Q: What was your first job?
My first job was at Dairy Queen in the Greenwood park mall with my two sisters.
Q: Where did you study?
I went the Kaplan College to become a Medical Assistant.
Q: If you could live anywhere where would it be?
I would live anywhere sunny and beautiful all year round. I would prefer for the weather to be about 70 degrees and no humidity!
Q: What advice would you give to your teenage self?
I would tell myself to keep pushing because everything will be okay, and you will find your happiness.
Q: What’s one thing you’re learning now?
I am learning that the little things do not matter as much. This is important because it helps me focus on the bigger picture and how much I miss out on if I focus on the small things. Especially being a mother and wife. I can’t keep focusing on the small things around me when the bigger picture in front of me is better.
Q: If you were reincarnated as an animal, what would it be?
I would be an Australian shepherd dog! They are loveable, funny and need attention 100% of the time. My two aussies and I are ALWAYS fighting for the attention in the house.
Q: What profession other than your own would you most like to attempt?
One profession I would love to try is being a veteranarian. I love animals but would mostly just work with dogs.
Q: What is your favourite pastime?
I love to shop online and spend time with my little family. I also love reading books that take my mind off of everything else. I love reading Jodi Picoult books most and just letting my mind go.
Q: If you could only have three apps on your smartphone, which would you pick?
Netflix, Target and Facebook.
Q: What’s the weirdest food you’ve ever eaten?
I once ate a fisheye. DISGUSTING!
Q: What was your favourite trip?
My favorite vacation so far was going to California with my husband and daughter. Just being able to visit my home town and some of my family was nice. I think this years vacation is going to top it since we all will be going with some of our best friends and will be visiting one of my best friends.
Q: What’s the first concert you ever went to?
First concert I ever went to was Rascal Flatts. The best one I have attended was Zac Brown Band. I always love having a good time tailgating and meeting new people!
Q: Any favourite local eats that you’d recommend?
We love going to Ella’s for some frozen yogurt after dinner on summer nights.
Q: What’s one song you have completely memorized?
Due to quarantine and being a mother, I know every song from the Frozen 2 soundtrack. I can start singing any lyric at any time. As you are reading this, I am probably sitting here watching Frozen 2 for the 3rd time today.
We love Maria’s passion to help her patients, her family and expert lyrical skills of the Frozen 2 soundtrack! We definitely agree that the bigger picture is something to appreciate. Stay tuned for next months feature of Getting to Know iSalus and don’t forget to connect with us on LinkedIn, Facebook and Twitter!