How to Improve the Patient Experience Using a Patient Portal
Up until recently, going to the doctor meant scheduling a consultation and comin...
April 15, 2021
The patient portal has long been one of the best tools for keeping patients engaged. Providers everywhere depend on this tool to stay in contact with their patients, guide them in their care, keep them informed, collect payments, and so much more. During the pandemic, the patient portal has proven even more useful, enabling providers to keep offering quality care to patients despite changes in regulations and settings. This revolutionary tool has contributed to practices maintaining high patient volumes, high patient communications, high patient payments, appointment adherence, and so much more.
Even with a light at the end of the pandemic tunnel, providers will still depend on patient portals to help them deliver top-of-the-line care. Keep reading to learn about how this tool has been helpful during the pandemic, and how it will continue to be useful moving forward.
Patients wanted to access their providers and health information online, and providers should capitalize on the technology to improve the care they offer. Digital communications allow providers to use patient portals to sustain patient volumes, keep patients informed remotely, answer questions, and so much more.
The patient portal is a key source of knowledge for patients, including updates about test results, practice operations, billing information, appointment schedules, and the current safety precautions that are in place. Without a tool like this, communications between patients and their providiers can be more difficult and require more input from the practice’s staff.
Collecting patient payments can be challenging. Providers need all the help they can get to maximize their revenue cycle management. With in-person appointments and payments decreasing, online payments through patient portals are even more critical to practice bottom-lines. Providers are able to continue collecting patient payments no matter where the visit took place.
Providers will find this tool powerful for increasing patient payments. A quality patient portal includes a fully integrated billing interface that allows patients to view and understand their bills, ask questions, and make payments on their accounts. The easier it is to understand a bill and make a payment, the more likely patients are to pay.
Patient appointments are not a growing hybrid of digital and in-person interactions. In either case, the patient portal will be an asset. Patients can access their telehealth appointments right from their portal. This integration is incredible for minimizing confusion about accessing virtual visits. The patient portal also relieves the burden on schedulers by enabling patients to schedule their appointments online.
Lastly, digital intake has empowered patients to complete their intake paperwork online. The days of the paper form, completed in-office, manually transcribed into the patient’s chart, and then physically stored in a file cabinet, are over. With digital intake forms, practices can complete their intake processes in a streamlined way, with less room for data loss, human transcription errors, and accidental HIPPA-violations.
Digital intake also means patients can spend less time in the waiting room. With a patient portal, patients can complete their intake documents online in the days before their visit. This data is then uploaded automatically into their chart. For providers looking to minimize contact and complications during and after the pandemic, the patient portal is vital.
MyMedicalLocker is a secure patient portal app that provides your patients with 24-hour access
to their personal health information anywhere from their mobile phone.
To learn more about a quality patient portal solution for your practice, click here.