Nephrology Associates Successfully Outsource RCM Services

Challenge

Nephrology Associates (TNK), a leading practice with 30 doctors serving Tennessee and parts of Kentucky and Alabama, did their billing in-house for many years. As the practice grew, they needed to increase dedicated staff and add additional processes to handle their billing needs. Continuing to do billing in-house became unsustainable. They needed to find an easyto-use RCM solution they could depend on.

Solution

In 2024, the team started looking into options to outsource and ultimately decided on iSalus RCM. The team was already impressed with the iSalus services they were using, so adding RCM to their existing platform was seamless and made a positive impact on their billing and collections immediately.

Results

Nephrology Associates has seen notable improvements in data management. The practice has benefited from a more streamlined and efficient billing system, and their doctors have become knowledgeable about what goes into these processes, resulting in more timely and accurate billing.

The transition to iSalus RCM services has been a success for TNK with improvements in their financial performance and data management as well as the team’s overall billing and claims knowledge. They appreciate the ongoing support they receive from the iSalus team.