How Chronic Care Management Helps Practices Aid Patients During COVID-19

COVID-19 has shed light on the structural needs of those with chronic conditions. Considered extremely high risk during the pandemic, patients with chronic conditions have had to rethink how they seek out care. Their providers have also had to adjust the way they deliver it. With chronic illness affecting over half of the country’s adults, it is now more important than ever for providers to adopt a quality chronic care management program. With the right program in place, providers can better aid their patients and continue to grow revenue throughout the remainder of the pandemic.

How Chronic Care Management Can Help

Health Plans

Health plans are increasingly important to patients who utilize chronic care management throughout the pandemic. Patients with chronic conditions need to avoid crowded public environments in order to have the best chance of avoiding the virus. With health plans in place, providers and their patients can determine how a patient can accomplish high-standard care with optimal safety. Together, they can figure out how they will continue to get the quality care they depend on without putting themselves at risk for COVID-19.

Care Coordination

Care coordination is one of the most beneficial and important components of chronic care management. Bringing every member of the patient’s care team together to formulate a plan of action helps patients achieve optimal outcomes. With a quality chronic care management vendor in place, your patients will have constant contact with your practice through monthly telephone checkups with a Care Specialist. This way, they can ask questions and get the attention they deserve safely.


Communication is vital to keeping your patients connected during this time. With limits in place on how you and your patients can safely interact, individuals can quickly feel isolated. A quality chronic care management vendor will work diligently as an extension of your practice to make sure your patients also have constant communication and vital resources. This will decrease feelings of isolation and keep your patients engaged despite limitations to their care.


Public and patient safety is the number one priority during COVID-19. Chronic care management programs can help patients who are at high risk stay safe by decreasing their chances of having to make emergency visits. Instead of a patient traveling back and forth to their provider’s office, they can get a large portion of their questions answered from their Care Specialist or make telehealth visits with their provider. As the Centers for Medicare & Medicaid Services (CMS) starts to cover more virtual services, many components of patient care will not need to happen in person. With a chronic care management program in place, providers can offer their patients a variety of ways to manage their conditions and avoid unnecessary visits.

Barriers to Care

For some patients, chronic care management breaks down some of the most common barriers to care. These barriers might include transportation, traveling, making appointments, keeping track of their care plan, and more. Chronic care management helps keep patients on track so that they have the best resources to generate better results. They can now safely receive some of their care from the comfort and safety of their own home, eliminating travel and transportation barriers. Care coordination can ensure that a patient receives the best options to combat their condition.

With a quality chronic care management program in place, your practice can better aid eligible patients. To learn more about a program that can help your practice, click here.