Patient engagement is a buzzword constantly circulating the medical field. Making sure patients are playing an active role in their personal care is crucial to ensuring they live their healthiest life. Patients engaged in their health increases positive health outcomes, the likelihood that symptoms are addressed to the provider and overall betters the patient-provider relationship.
Most of the conversation on how to increase patient engagement and satisfaction revolves around the tools that providers can use. While these tools are incredibly important, a key component that is oftentimes not mentioned is ensuring providers are giving their patients a great experience. This means that patients are being given undivided attention during their appointment, along with personal care and guidance through the next steps of their health journey.
Likewise, from beginning to end patients need to feel like access to care is easy. There are a few tools that providers can use to make sure they are giving their patients access to care, as well as making their care personable along the way.
Tools for Increasing Patient Engagement and Satisfaction
1) Chronic Care Management
Offering chronic care services at your practice will help to increase the level of patient satisfaction and patient engagement at your practice through a personalized and collaborative care plan for patients battling from chronic conditions. In the past, patients who are chronically ill struggle to find the care they need, leaving them frustrated with healthcare providers. Offering chronic care management services helps to eliminate that frustration, making care personal and resulting in an overall positive patient experience. This combination of easily accessible and personal care will no doubt increase your patient’s engagement with their own health but also with your practice as they continue to seek advice on new or existing medical conditions.
Telehealth is revolutionizing the medical field by allowing patients and providers to meet without the patient ever coming to the office. Through live video stream patients can check-in with their providers to discuss health concerns and questions, whether it’s a post-op visit, new concern or regular check-up. Telehealth is especially useful for patients who avoid making appointments due to their limited availability and busy schedule. Telehealth provides easily and efficient access to care so patients can meet at home, at work or even at their local coffee shop! Likewise, it saves patients travel costs, which in return makes them happy and more satisfied with your office and the ability to cater to their needs.
3) Other tools
While chronic care management and telehealth are two of the most important tools providers should utilize, there are many more that also contribute. One other tools to include is e-prescriptions. E-prescriptions allow physicians to send a patient’s prescription to their pharmacy so that the patient doesn’t have to worry about carrying (and losing!) their paper prescription to their local pharmacist. Tools like these that improve access to care and are easy to use help to increase patient satisfaction and the experience a patient has in your office.
Patient engagement is contingent on how available the above tools are and how easy they are to use. Making sure patients have a simple way to contact their providers, visit with them, form a treatment plan, get their medications, view their labs, and pay bills on time are all important components to increasing patient engagement and giving patients a positive experience.
Increase patient engagement and patient satisfaction by utilizing these tools and giving your patients the positive experience they need to feel at home with your practice. If you need help implementing these tools into your practice, or want to request a demo, contact us and we’ll be glad to help.