OfficeEMR Technical Specifications

Recommended Hardware & Technical Specifications

The following technology will enable your medical group to experience all the advantages of OfficeEMR™’s convenient Web-based platform.

OfficeEMR™ is a centrally hosted, web-based application that does not require additional hardware, operating systems, database management systems (DBMS), drug information databases, clinical practice guidelines, backup utilities, or third-party software applications, etc.

To experience all the advantages of OfficeEMR™, the following technical requirements must be met prior to completing implementation. Clients are responsible for adhering to OfficeEMR™’s technical requirements.

High Speed Internet Connection Recommendations

PCs will need to access the Internet directly or through a local area network. Most business broadband accounts can service these needs very inexpensively; typical connection types include DSL, Cable, Fiber, Wireless, or T1 lines.

The table below provides the required ISP bandwidth recommendations. Please note that these numbers are estimates based upon average product usage. Extensive use of scanning documents may require higher bandwidth speeds. In most situations you will want to have the middle or highest Business Class Internet plan from your ISP.

Clients are responsible for troubleshooting network issues (latency, packet loss, etc.) outside of iSalus’s firewall (i.e. from users’ workstations to If there is additional Internet traffic in the office, you may wish to use higher speeds.

Office Size Minimum Upload Speed Minimum Download Speed
1-5 concurrent users with latency < 100 ms 1 Mb/s 3 Mb/s
6-10 concurrent users with latency < 100 ms 1.5 Mb/s 6 Mb/s
11-20 concurrent users with latency < 100 ms 1.5 Mb/s 8 Mb/s
21-30 concurrent users with latency < 100 ms 2 Mb/s 10 Mb/s
More than 30 concurrent users with latency < 100 ms 3 Mb/s 10 Mb/s

To verify actual speed with officeEMR, follow the instructions at and select Indianapolis, IN

* OfficeEMR™ only requires the following network ports 80 (HTTP) and 443 (SSL).

Hardware Recommendations

In order to guarantee reliable support and the latest in technology, it may be advantageous to acquire a lease and support agreements for your hardware. As operating systems, internet browsers and other technology enhancements are made available, hardware recommendations may be updated. Check back for updates.

Finally, the best piece of advice we can give you is to purchase quality products from brand names such as Microsoft, DELL, HP, and Lenovo, and have a professional set it all up.

Specifications Minimum Requirements Recommended Requirements
Processor 4th Gen Intel Core i3
5th Gen Intel Core i5 or Higher
RAM 4 GB 4 GB Memory or higher
OS Version Windows 7 Windows 10
Resolution 1152 x 8641152 x 864 or higher
IE Settings IE 10 IE 11
Display Size
(for Tablets/2in1)
10" 12"

Tablet Recommendations

Tablet Display Processor Screen Resolution Operating System
MS Surface Book 13.5” Core i5 or i7 3000 x 2000
Win 10 Pro
MS Surface Pro 4 12.3" Core i5 or i7 2736 x 1824
Win 10 Pro
MS Surface Pro 3 10.8" Quad-Core Intel Atom x7 Z8700 1920 x 1280 Win 8.1 or 10
> Dell Venue 11 Pro 7000 Series 10.8" Core i5 or M 1920 x 1280
Win 8.1 or 10
HP Elite x2 1011 G1 11.6"Core M 1.6 GHz + 1920 x 1280
Win 8.1 Pro
Lenovo ThinkPad Helix 11.6" CoreM 1920 x 1280
Win 10 Home
Lenovo Miix 700 12" CoreM 2160 x 1440
Win 10 Pro


The Intel Atom processors are lower performing processors and are not as fast as the Intel Core i or M Series processors. Many clients will not be happy with the performance of OfficeEMR™ using the Atom processors. Exception being the Microsoft Surface Pro 3.

Screen Resolution Heights lower than 864 will zoom in electronic documents making them not very useful and hard to work with. This can also make some screens difficult to work in, i.e. Drug Search Window.

In IE pressing the “F11” key puts IE in full screen mode. This will help when working in lower screen resolution heights.

Additional Hardware Recommendations

Topaz Signature Pad Recommendations


LCD Backlit

Standard Pad

Bluetooth (Wireless)

SigPlus Pro Tablet

The SigPlus® Pro Tablet software tools are designed for use by developers looking to create eSignature applications for use with Windows Tablets, Pen-and-Tablet PCs, and Topaz GemView Tablet Displays.

Learn more here:


*Do Not Connect your Topaz Signature Pad to your computer

*To download drivers for all of the above use:

*When prompted click Run to download and Install

*Click Yes & Take Defaults

*After Install connect up your Topaz Signature Pad to your computer

Driver for all other models:

Printer Hardware Recommendations

Office Printer Rx Printer
Current Model Laser Printer
Capable of printing 20 pages per minute or faster
Star TSP800II or TSP800IIRx
w/LAN Module (Network)
w/USB Module (Individual)

Scanners & Cameras Hardware Recommendation

Document Scanning Insurance / ID Card Scanning Web Camera
Kodak SCANMATE i1150 ScanShell 800N / ScanShell 800NR Creative LIVE! Cam Chat HD
Kodak i2400 Scanner ScanShell 800DXN
Panasonic KV-S1025C-S
FUJITSU Image Scanner fi-7160

* All Scanning Devices and Cameras MUST use TWAIN Compliant Drivers

** Document Scanners need to be capable of scanning at 75 to 100 dpi Resolution

*** TWAIN Scanners and Cameras may eventually become Non-Compliant and may need to be replaced

OfficeEMR™ on Mac

  • PC with Intel® 5th Generation Core i5 or i7 Processor or higher recommended (4th Gen minimum)
  • 32-Bit Internet Explorer is Required to run OfficeEMR™
  • Recent Parallels Desktop will work on any Mac running Mac OS X Mavericks (10.9.4) or later
  • Parallels Desktop 11 for Mac or higher Required to run Windows 10
  • In Parallels set Memory to the top of the Green Line, at least 2 GB or higher, for your Windows Virtual Machine

Clients will also need:

  • Legal Copy of Microsoft Windows 7, 8.1, or 10 (Win 10 Recommended)
  • Screen Resolution on your Mac of 1152 x 864 or higher (Both Numbers Must Match or Higher)
  • At least 4 GB+ of RAM (8 GB Recommended) in your Mac

Other Options:

Additional Resources

Testimonial Videos

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Webinar Demos

Watch one of our archived webinars to see iSALUS up close and in action.

Glossary of EHR Terms

Review our EHR glossary for a listing of common health IT terms.

Frequently Asked Questions

Find answers to some of our most asked questions by other iSALUS customers.

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