During your first 30 days as a Free EHR customer, you’ll have access to a Senior Practice Advisor who can help you setup your account. You’ll receive (2) free hours of 1:1 training to help you setup your account, and
if you need more assistance, you simply call us & let us know. Our Senior Practice Advisors can help you structure your EHR to do almost anything you need it to do. The fee for additional
training/customization is $95/hour for any additional 1:1 training & customizations. You’ll also have unlimited, free access to training videos & group training webinar sessions.
Once you exceed your first 30 days as a Free EHR customer, you will have email support which means you simply email us with any questions you might have. Should you experience a level-1 or level-2 support issue, as defined below, we encourage
you to call us so we can help you troubleshoot it.
We also provide free phone support (24) hour support (7) days per week for critical level-1 issues. Please refer to the description of a level-1 issue below for more details. Support for non level-1 issues after-hours is also available for
a per incident rate of $150 each.
Support is closed on the following company holidays: New Year's Day*, Memorial Day, Independence Day*, Labor Day, Thanksgiving Day, Black Friday (Day after Thanksgiving), Christmas Eve* and Christmas Day*.
* If the holiday falls on a Saturday, it is observed on the Friday preceding. If the holiday falls on a Sunday, it is observed on the following Monday.