Is your private practice struggling to keep its patients engaged on a day-to-day basis? Providers and their staff have a difficult task, figuring out how to get patients invested in their health especially when they don’t value it, or even care.
Many providers know that patient engagement at any private practice results in better health outcomes and healthier lives. Patients that play a role in their care communicate more effectively and work collaboratively with their healthcare providers to conquer concerns and form treatment plans.
Considering how important patient engagement is, providers must find a way to motivate their patients to stay on track with their health goals as well as provide tools for them to do so. Below are four tools that can help you engage your patients within your private practice:
1) Patient Portal
One of the most accessible tools for patients is a patient portal. Here patients have complete access to their personal health information. With full access, patients are no longer kept in the dark regarding their personal health as they can view their health stats, as well as ask questions, whenever they want. A patient portal is also helpful for opening the lines of communication between patient and provider as patients can easily send a secure message through the portal, thus notifying providers of any new symptoms, incisions, and so on. A patient portal is not just a great tool for increasing patient engagement, but one that can ultimately save a patient’s life.
Telehealth is an increasingly popular method of healthcare that is both easily to implement and has a very small start-up fee. Telehealth increases patient engagement as it bypasses wait times and the overall annoyance that comes with an in-office patient visit. Telehealth is treated the same as an in-office visit, but is conducted via video stream through either a smart phone, tablet or desktop. This allows patients to visit with their provider from the comfort of their own home or at work, making it easy for them to schedule routine visits. Telehealth is also a great option for private practices with many patients in rural areas, as it eliminates the commuting time and costs for these patients and enables them to focus on their health versus traffic. Telehealth is a great time and money saver for both patients and provider, as well as an easy way to quickly increase patient engagement.
3) Chronic Care Management Service
Many private practices have patients with chronic conditions that require extra attention and monitoring, however many providers don’t have extra time and attention to fully serve these patients. Because of this, enlisting a chronic care management service within your practice is an efficient way to care for your patients without requiring more time out of your schedule. A chronic care management service will have trained specialists check-in with your patients to discuss their treatment plan, address symptoms and answer questions. They will then provide you with a summary report that you can review to ensure your patients are staying on track with their health care plan. By tending to the chronically ill population within your practice, you can open up a large window of opportunity for both increased patient engagement and also revenue.
4) Mobile App
Everyone is on the go these days, but yet everyone has their smart phone with them. In order to make things as easy as possible for your patients, having a mobile app ensures that patients can keep your practice top of mind and easily accessible. A mobile app creates another line of communication as patients who are out and about can quickly contact their providers via messaging to ask a question, read a lab result, schedule a follow up appointment and more. Before this tool, a patient would need to wait until they were by a phone and had enough time to call their provider’s office and leave a message, increasing the likelihood that they’d forget. Now, with a mobile app, patients can complete their task in the moment when it’s on their mind. A mobile app is the perfect way to make managing healthcare easy for your patients, and will increase their engagement in your office.
All four of these tools are crucial to increase patient engagement. Combine them, and you will find that your patients have increased satisfaction and trust in your private practice. Your private practice will not only see an increase in better health outcomes for patients, but you will see your practice thrive as well.
Interested in integrating these tools into your practice? Contact us to discuss any questions or see a live demo of the services listed above.